At Phineas Travel, we are committed to ensuring your order is delivered to you as quickly and efficiently as possible. Please read our shipping policy below for details regarding shipping, delivery, and related procedures.

1. Shipping Areas

We currently offer shipping to select regions worldwide. All orders are processed and shipped from our warehouse. Please note that certain remote areas may experience longer delivery times.

2. Shipping Methods and Delivery Times

  • Shipping Method: We offer cash on delivery (COD) as the only payment method.

  • Delivery Times: Delivery times may vary depending on your location. Generally, shipping will take between 7 to 14 business days from the date your order is confirmed. Please note that delivery times may be longer due to customs clearance or local postal delays.

  • Order Processing Time: Orders are typically processed within 1 to 3 business days. You will receive an email or SMS with your order confirmation and tracking details once your order has shipped.

3. Shipping Fees

  • Shipping Charges: The cost of shipping is calculated based on the delivery location, size, and weight of your order. Shipping fees will be shown during checkout before you confirm your order.

  • Free Shipping: We may offer promotional free shipping offers from time to time, which will be clearly stated during checkout.

4. Order Tracking

Once your order has shipped, you will receive an email or SMS with your tracking number and a link to track your order. You can use this information to monitor the progress of your delivery.

5. Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Boxes. Please provide a physical address for delivery.

  • Remote Areas: Certain remote locations may have longer delivery times, and additional shipping charges may apply. We will contact you if any extra fees are necessary.

6. Delivery Issues

While we aim for timely and accurate deliveries, occasional issues may arise. In the event of a delivery problem ( delays, incorrect items), please reach out to our customer support team as soon as possible at [email protected]. We will work to resolve the issue promptly.

7. Damaged or Missing Items

If your order arrives damaged or an item is missing, please notify us within 7 days of receiving the shipment. We may request photos of the damaged goods to process a claim or send a replacement. Please contact our customer support team at [email protected].

8. International Shipping

For international shipments, customers are responsible for any customs duties, taxes, or other fees that may be charged by the destination country. These charges are not included in the price of the items or the shipping costs and are the responsibility of the customer.

9. Customer Support

If you have any questions or concerns about shipping, please don’t hesitate to contact us:

Phineas Travel
Email: [email protected]